Quality policy

Quality certificates in PDF format

        

        

Evaluation of customer satisfaction
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SCIPE Srl, in its ongoing quest to satisfy the Client’s needs, sets itself objectives that can be met through the constant refining of its activities at all company levels and through the conscious participation of the entire organisation.
To this end, the company’s commitment is focused on:

  1. establishing an enduring and profitable cooperative relationship with all clients in order to provide products and services that satisfy their expectations at mutually sustainable costs, while complying the legal requirements in effect;
  2. carrying out all phases of the company’s activities at a quality level never lower than that reached earlier;
  3. continuously involving its employees in the improvement process, providing means and resources to enable everyone to carry out their tasks and to understand the meaning of “Quality Policy”;
  4. implementing organisation and training initiatives to give everyone the opportunity to realise all their potential;
  5. communicating and supporting a shared vision of the company’s objectives to facilitate interdepartmental and interpersonal relations and to make everyone aware that each individual contribution promotes the company’s growth and ensures the individual’s wellbeing;
  6. implementing, maintaining, and continuously improving, updating it when necessary, a Quality System conforming to the regulations in effect, in order to ensure that the requirements agreed upon with the clients are always met.

Quality indicators that are periodically reviewed by management are utilised in order to better assess both the internal improvement and the satisfaction of the Client. These indicators form the base to set quantifiable and verifiable quality objectives.
The Company invites all collaborators to a personal and active participation to achieve the objectives of continuous improvement and Client satisfaction set by the Management.